Novo Solar Solutions and our affiliates only use personal information that is necessary to provide our products and services to you. We will never provide your personal information to others without your consent.
Collection of Your Personally Identifiable Information
Novo Solar Solutions website only collects personally identifiable information if you choose to:
- a) complete the online forms to subscribe to our newsletter or blog
- b) participate in surveys
- d) purchase products or services
- e) request information or assistance through the website
- f) post any information on discussion groups or our blog
The personally identifiable information that Novo Solar Solutions collects through these portions of the web website includes your name, e-mail address, city location and country. Under some circumstances we may also request and collect additional information that is necessary for the completion of a transaction requested by you, such as credit card or banking information and billing address. We may also collect demographic data through various means, including, without limitation, through our surveys.
All of the information that you provide on the website is maintained by Novo Solar Solutions or service providers acting on behalf of Novo Solar Solutions. Novo Solar Solutions may also collect certain non-personally identifiable information in connection with the operation of the website, including IP addresses, browser or operating system information, and data on purchases. Such information is maintained by Novo Solar Solutions or service providers acting on behalf of Novo Solar Solutions.
When we provide programs and services, we want to make them reliable and easy for you to use. This sometimes involves placing small amounts of information on your device, (eg: computer or mobile phone). These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through enabling us to recognize your device so you don’t have to give the same information several times during one task recognizing that you may already have given a username and password so you don’t need to do it for every web page requested measuring how many people are using our programs or services, so they can be made easier to use and to ensure there is enough capacity to ensure they are fast .
As with many other websites, the website may use “cookies” or other technologies to help us deliver content specific to your interests, to process your purchases or requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including; IP address; operating system and information about the device or browser used when visiting our website; date and time of your visit; content you viewed or downloaded; and website (such as google.com) and website referral source (email notice or social media) that connected you to our website. Novo Solar Solutions uses third party measurement software to collect the information listed above.
There are two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your Web browser is open, and are used for technical purposes such as enabling better navigation through our website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our website and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics.
We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit the website. Through pixel tags, we obtain non-personal information or aggregate information (ie: your IP address, the areas of the website you visit, your operating system, your browser version), which can be used to enhance your online experience.
This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, visit www.google.com/analytics.
How We Protect Your Personally Identifiable Information
To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, Novo Solar Solutions uses physical, technological and administrative procedures to attempt to protect the personally identifiable information we collect through the website. Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the website may be read or intercepted by others. If you have any questions about the security of personally identifiable information collected by Novo Solar Solutions, contact us at firstname.lastname@example.org.
Use of Your Personally Identifiable Information
Novo Solar Solutions uses the personally identifiable information we collect about you to provide any products or services requested by you. Upon our collection of your personally identifiable information, Novo Solar Solutions may use such personally identifiable information internally, separately or in combination with pre-existing information, for the following purposes:
- To provide any requested programs or products
- To troubleshoot problems with the website, or any products requested
- To improve our service, and identify, develop and offer new or expanded programs or products
- To ask you to participate in brief surveys
- To generate aggregate statistical studies and conduct research related to our programs or products and the use of our website
- To bill you for and collect fees owed
- To customize your experience on the website and to improve the website
- To detect and protect against error, fraud and any other unauthorized or illegal activities
- To contact you with more information about Novo Solar Solutions and our services
- To alert you to upgrades, special offers, updated information and other new programs or products.
Disclosure of Your Personally Identifiable Information
We may disclose your personally identifiable information to third parties, including, without limitation, service providers or vendors whose products and/or services you have requested, as necessary or appropriate to provide such products or services to you. You acknowledge and agree that, by requesting such third party products and/or services, you hereby authorize Novo Solar Solutions to disclose your personally identifiable information to such parties.
We may disclose your personally identifiable information to our third party partners whom we occasionally hire to provide services on our behalf, including support services, website services, packaging, mailing and delivering promotional materials, shipping, answering customer questions about our services and new programs. Novo Solar Solutions will only provide those partners with the personally identifiable information they need to deliver the services to us and/or on our behalf, and they will be contractually prohibited from using that information for any other purpose.
In the event that Novo Solar Solutions is involved in a transaction such as a merger, purchase or sale, your personally identifiable information may be transferred to the other party in such transaction.
We may also disclose your personally identifiable information to other third parties that we believe will be able to provide you with offers, valuable products, services or other information that may be of interest. Because such third parties may keep and use your information whether or not you purchase their products or use their services, your personally identifiable information will be subject to their privacy policies, and you should contact them directly for more information about their specific privacy policies.
We may collect user posts, feedback, survey responses or other information from you in connection with the website, or about our programs. By providing such content to us, you consent to our use, modification, copying, publication, display and/or distribution of such content at no compensation or other obligation to you. You acknowledge that all such content is owned by Novo Solar Solutions and is subject to our Terms and Conditions of Use, and you consent to the publication, display or distribution of such content.
Novo Solar Solutions reserves the right to disclose your personally identifiable information if required to do so by law or legal process or otherwise requested by any law enforcement officer or agency acting under colour of law. In addition, Novo Solar Solutions reserves the right to disclose your personally identifiable information based on the good faith belief that such action is necessary or appropriate to: (a) protect and defend the rights or property of Novo Solar Solutions, or (b) act in urgent circumstances to protect the safety or security of the public or of users of the Novo Solar Solutions’s services and/or the website.
Your Use of the Information of Other Users
In order to protect the privacy of the personally identifiable information of others, you may not collect, use, disclose, publish, display, link to, or otherwise provide access to the personally identifiable information of any other person in connection with the website without the express written permission of Novo Solar Solutions.
Our Retention of Your Personally Identifiable Information
Once registered with the website, the personally identifiable information that you provide will be stored and maintained by Novo Solar Solutions until you instruct us otherwise, or, in Novo Solar Solutions’s sole discretion, for the longer of: (a) for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected, and (b) for so long as we are required to maintain such information by law.
Choice and Opt-Out Preferences
Novo Solar Solutions does not collect your personally identifiable information unless you choose to provide it. You may “opt-out” of receiving further information about Novo Solar Solutions and third party products and services (other than support or other information that you specifically request by filling out the online forms to register or to request online products or support services) by checking the appropriate boxes on the online and other forms.
Additionally, if at any time, you prefer not to receive further e-mail communications from Novo Solar Solutions, you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by Novo Solar Solutions. If, at any time, you prefer not to receive any other form of communication from Novo Solar Solutions, you will have the ability to unsubscribe from such communications by e-mailing us.
Access and Accuracy
Novo Solar Solutions aims to keep your personally identifiable information as accurate as possible. You will have the opportunity to update and correct any of your personally identifiable information collected and maintained by Novo Solar Solutions by contacting us. You must promptly update your personally identifiable information if it changes or it is not accurate. As a general policy, Novo Solar Solutions will not be required to modify your personally identifiable information upon request, although Novo Solar Solutions reserves the right to access, remove or modify such information in its sole discretion. Novo Solar Solutions further reserves the right to deny access to your personally identifiable information: (a) when such denial of access is required by law, (b) when granting you access is reasonably likely to negatively impact other people’s privacy, (c) to protect Novo Solar Solutions’s rights and property, and (d) when such requests are frivolous or made in bad faith.